Have a question about our products, your order, or general inquiries? Our team is here to help.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (Central Time)
All compounds supplied by Elemental Aminos are locked for in vitro diagnostics. Our validation staff cannot consult or respond to diagnostic queries outlining human consumable application.
Frequently Asked Laboratory Questions
Guidelines on Compound Handling, Storage, and Chromatogram Access
1. What does Research Use Only (RUO) mean?
Research Use Only (RUO) means our products are intended exclusively for laboratory and scientific research purposes. They are supplied for use by qualified researchers and are not intended for human or veterinary use, diagnosis, treatment, cure, or prevention of any disease.
Elemental Aminos is committed to providing high-quality research materials that support scientific investigation while adhering to applicable industry standards and regulatory requirements.
2. How quickly are orders shipped?
We strive to process and ship all in-stock orders within 1–2 business days after payment is received and verified. Once your order has shipped, you’ll receive tracking information by email.
Delivery times vary based on the shipping method selected and the destination. Orders placed on the weekends or holidays will be processed on the next business day.
3. How should I store Elemental Aminos peptides upon arrival?
Peptides should be stored at −20°C in a dry, dark environment. Reconstituted solutions should be used promptly or stored as advised on the product data sheet.
4. What payment methods do you accept?
We offer secure payment options at checkout for a smooth purchasing experience. Payment options are displayed during checkout.
5. What is your return policy?
Due to the nature of our products, all sales are final. If there is an issue with your order, please contact us and we’ll do everything we can to help.
